Evaluation and challenges of the use and scaling of electronic medical records and telemedicine to sustain access and coverage to primary care services during the COVID-19 pandemic, in Mendoza, Argentina

Period: September 2021 – December 2021

Team: Dr. Adolfo Rubinstein, Dra. Analía López, Dr. Alejandro López Osornio, Lic. Maisa Havela, Lic. Cintia Cejas.

Objective: Evaluate the impact of the use of the Electronic Health Record and telemedicine programs on access to care for the population with exclusive public coverage and on the management of the pandemic in Mendoza. A quantitative analysis will be carried out based on data of basic effective coverage and teleconsultations, complementing it with a qualitative analysis that allows understanding the context in which health care was provided to this population in the province of Mendoza.

Summary: The project will be carried out through different actions. 1) Compare and analyze the evolution of the basic effective coverage (BEC) of people with exclusive public coverage during 2019 and 2020, in all the departments of the province. 2) Compare and analyze the number of telemedicine consultations made during 2019 and 2020, in all departments. 3) Evaluate the progress in the implementation of the EHR made by the province. 4) To survey the active and functioning telemedicine programs, and to know their modalities of use. 5) Systematize the main measures adopted by the province in relation to its health system during 2021. 6) Explore the benefits obtained from the use of the EHR and telemedicine programs for the management of the pandemic, as well as its obstacles and challenges.

Supported by: Health Observatory – Group of Foundations and Companies (GDFE)

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